Platform Etiquette

Platform
Guidelines

Clear, fair, and transparent. Our guidelines exist to protect every member and maintain the integrity of the Pixoswiftrc experience.

Built on Trust

These guidelines apply to all members equally, without exception. They are not designed to restrict your experience — they exist to protect it. By engaging with Pixoswiftrc, you agree to abide by these guidelines in full.

General Platform Guidelines

  • Members are encouraged to maintain healthy digital habits
  • One account per person is recommended for accurate wellness tracking
  • Account sharing is discouraged to protect personal data
  • Members must provide accurate account information
  • All accounts are subject to identity and age verification
  • Pixoswiftrc reserves the right to request documentation at any time
  • Abusive, threatening, or discriminatory behaviour will not be tolerated
  • Decisions made by Pixoswiftrc staff are final in all disputed matters

Privacy & Integrity

  • All personalized experiences are generated using secure, on-device algorithms
  • Using software to artificially inflate focus metrics is discouraged
  • Exploiting bugs, glitches, or technical errors is forbidden
  • Collusion between members to gain unfair advantage is prohibited
  • Pixoswiftrc conducts regular audits to ensure platform stability
  • Suspected misuse will result in immediate account review
  • Progress during confirmed system errors may be voided
  • Average effectiveness and calmness ratings are published for all journeys

Subscription & Billing Guidelines

  • Monthly subscription: $10 (or currency equivalent)
  • Refund requests must be made within 14 days of billing
  • All refund requests require completed identity verification
  • Refunds are processed within 1–5 business days
  • You may only receive refunds to payment methods used to subscribe
  • Suspicious financial activity will be investigated and reported
  • Chargebacks on subscription fees will result in account suspension
  • Currency conversion fees may apply for non-base currency accounts

Trial & Promotion Guidelines

  • One free trial claim per member, household, and IP address
  • Trial periods automatically convert to standard subscriptions unless cancelled
  • Trials are valid for 30 days from issuance unless stated otherwise
  • Complimentary premium access cannot be exchanged for cash
  • Pixoswiftrc reserves the right to withdraw trials at any time
  • Abuse of promotional offers will result in account suspension
  • Members subject to digital detox are not eligible for trials
  • All premium features are fully unlocked during your trial period

Journey-Specific Guidelines

  • Each journey has its own specific recommendations displayed before entry
  • Duration and intensity information is always accessible before the journey begins
  • In event of disconnection, your progress in the journey is automatically saved
  • Abandoned journeys may be continued within 24 hours of disconnection
  • Recommended daily limits apply per journey as specified
  • Live guided meditation hosts follow standardised session procedures
  • Chat features in live sessions must be used respectfully
  • Supplemental exercises follow the same guidelines as the core journey

Digital Wellbeing Guidelines

  • Digital wellbeing tools are always available in your account dashboard
  • Detox requests are processed immediately without delay
  • Members under a digital detox may not access premium features
  • Limit reductions take immediate effect; increases have a 24-hour delay
  • Pixoswiftrc may impose limits at its discretion for member protection
  • Members can request a digital wellbeing review at any time
  • Staff are trained to identify and sensitively approach signs of digital burnout
  • Cooling-off periods cannot be reversed once activated

Questions about any guideline? Our team is always ready to help.

Contact Support Digital Wellbeing